REFUND & CANCELLATION POLICY

Last Updated: October 2025

We strive to provide clear and fair cancellation terms for all customers. This policy meets Stripe’s refund-transparency requirements.

1. Day Tours

• 100% Refund — Cancel 72+ hours before the tour
• 50% Refund — Cancel 24 to 72 hours before the tour
• No Refund — Cancel less than 24 hours before the tour

2. Multi-Day Tours & Travel Packages

• 100% Refund minus 5% processing fee — Cancel 30+ days before departure
• 50% Refund — Cancel 15 to 29 days before departure
• No Refund — Cancel less than 15 days before departure

3. No-Show Policy

If the customer does not arrive at the scheduled time, the booking is considered used and non-refundable.

4. Tour Cancellations by the Company

If we must cancel due to weather, safety, or unforeseen circumstances, customers may choose:

• A full refund
• A rescheduled date
• An alternative tour (if available)

5. Refund Processing

• Refunds go back to the original payment method
• Processing time: 5–10 business days
• Banks may take additional time to release funds

6. How to Request a Refund

Contact us at:

Email: contact@toursmoroccan.com
Phone/WhatsApp: +212-674-12-13-00